Email training & communication customization
A balance between method, tools, and interpersonal skills in the use of email
Did you know that nearly 64% of emails are misinterpreted, generating stress and loss of productivity in teams? And that employees spend an average of 28% of their working time dealing with emails? Discover a comprehensive, innovative approach that harmoniously combines organization, cutting-edge technology and emotional intelligence to transform email communication within your company over the long term.
From 10 to 12 participants
No prerequisites
Training paid for by your OPCO
Taking action against the silent scourge of digital overload
Professional relationships can become strained when boundaries are unclear or not respected.
Microaggressions at work (intrusive gestures, inappropriate jokes, unwanted proximity, etc.) undermine team spirit and create discomfort, sometimes silently.
50%
messages (emails or texts) are misunderstood or misinterpreted.
Source: American Psychological Association
36%
Internal company emails are not even opened. believe that their company is not doing enough to prevent non-consensual behavior.
Source: Ragan Communications for PoliteMail
30%
of an employee's week has shifted to managing messages at the expense of productivity.
Source: McKinsey Global Institute
- Every day, an employee receives an average of 117 emails and sends more than 40 (Microsoft Work Trend Index 2025).
- 2.5 hours per day are spent on emails. Source: Deloitte 2025
Source: Microsoft Work Trend Index & Deloitte 2025
Putting people at the heart of digital communication.
In a world where exchanges are increasingly rapid and digitized, the challenge is no longer just to communicate, but to do so accurately, respectfully, and intentionally. This objective aims to restore meaning to digital interactions by promoting more conscious, responsible, and humane communication in the service of lasting professional relationships.
Educational objectives
- Re-learning the features of your email inbox.
- Recognize and apply best practices for email
- Learn methods for processing and prioritizing emails (BLUF, Eisenhower, etc.)
- Using ethical AI to improve communication.
- Adapt your speech to the profile of your audience with CMSBG®.
- Become an ambassador for a more responsible email culture.
An experiential and introspective teaching approach.
Each training course follows a structured program based on three dynamics.
Awareness
Understand that email is not a neutral tool, but a strategic communication lever.
Structuring
Acquire a clear methodology, shared tools, and interpersonal skills for effective communication.
implementation
Sustainably anchor and share new reflexes to promote compassionate communication.
Overall objective: to reconcile email usage with the company's culture and values.
Teaching resources:
Strengthening hard and soft skills:
Inbox configuration, BLUF method, Eisenhower matrix, etc.
Dynamic visual aids:
Multiple-choice questions, test environment scenarios, Canva support, interactive worksheets, and exercises.
CMSBG® Method:
Exclusive and operational method of intra- and interpersonal communication including personality analysis.
Using AI to optimize email management, formulate responses, and quickly extract essential information from documents.
Practical details :
- All email clients (Outlook, Gmail, Apple Mail, etc.)
- Duration: 2 days, or 14 hours.
- Number of participants: 10 to 12.
Training paid for by your OPCO
Exclusive option: Personality test CMSBG® in-depth
Each participant receives a comprehensive CMSBG® test and personalized feedback on his or her communication preferences, natural strengths, specific needs and areas for improvement. This in-depth diagnosis facilitates optimal integration of the best practices taught.
Get your quote or download our brochure now!
Ignissimos ducimus quin blandiitis praesentium voluptatem deleniti atque corrupti quos dolores et quas molestias excepturi, scint occaecatti gnissimus ducimus qui blandiitis.
Your experts in Email & CMSBG®
Artificial intelligence at the service of human engagement.
TopMentor® Pro is the application that transforms email training and personalized communication into a concrete and measurable experience.
Based on artificial intelligence, it allows each participant to create, monitor, and adjust their action plan.
TopMentor® Pro supports users like a personal coach, helping them adapt their communication style to their audience and the challenges of the situation.
Find the training that really transforms your day-to-day professional life
Specialists in professional training, Boeckli & Gomes designs programs rooted in the reality of the field, combining innovation, pragmatism and sustainable transformation. Our aim: to create more human, more efficient organizations, better connected to their challenges.
From the deployment of the MMU® method to the strategic appropriation of generative AI, from email optimization to awareness of professional behaviors, our content trains critical thinking, posture and responsibility.
Our expert trainers create powerful educational experiences, to help your teams progress in depth.
A training course to boost your performance by combining AI, human skills and strategy using the MMU® method.
A framework for getting to know each other better and cooperating more effectively.
A workshop to put the body, safety and respect back at the heart of leadership and pro relationships.
An internal compass for positioning yourself correctly in your relationships.